In general orders are processed within 24-48 hours from the time we receive your order. Please note that all orders received after 2pm (GMT+2) on a Friday and over the weekend are processed the following Monday.
Some products are made to order and can take up to 5 days to create, please be patient. Every product with this conditions will be specified on the item description.
Duties & Taxes
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Hotel Weekend & Souvenir Shop has no control over processing times or duty rates by Customs in each country.
Certain items are not available for international delivery.
BEAUTY RESTRICTIONS– Due to transport restrictions, we are unable to ship pressurised or flammable items by air at this time. As a result, orders containing fragrance, nail and aerosol products must be delivered via our standard shipping option.
If you decide to refuse any shipments from Hotel Weekend & Souvenir Shop, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
Any claim for shortage in supply or damage to the items ordered must be notified to Hotel Weekend & Souvenir Shop within 5 days of receiving the goods. Claims after this period cannot be accepted.
If you have any further questions or special requests, please contact us at email@example.com
We hope that you love your purchase from Hotel Weekend & Souvenir Shop, however, if for some reason you need to make a return for a size exchange, refund or store credit, a simple process has been created to ensure that you are kindly assisted by our team until you are completely satisfied.
Returns are accepted within 7 business days of receiving your parcel - items must be returned in their original condition: unworn, unwashed, unused, with all original tags attached and associated designer packaging in original condition; including protective shield on swimwear, undamaged dust bags and shoe boxes, and unmarked shoe soles. Please note we do not refund for change of mind and do not provide refunds on gift cards, underwear, beauty products, fragrances or candles.
Please be careful when trying on garments - they must be in resalable condition upon return. We kindly ask that shoes are tried on a soft, carpeted surface, as returns of shoes with scuffed soles or worn interiors are not accepted. Garments received with make-up marks will be processed at Hotel Weekend & Souvenir Shop discretion.
International customers are responsible for the cost of return shipping. Hotel Weekend & Souvenir Shop is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection. Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed.
Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.
To request a return, please contact us at firstname.lastname@example.org